I booked my shoot. Now what?

After checkout, you’ll receive a call by the next calendar day – though usually within 2 hours. We’ll schedule the shoot, photograph the property, and deliver your final photos within 1–2 days after the shoot.

How do I track my order?

You may track your through the Agent Portal – we will also communicate with you through email.

How do I access my photos?

Once your photos are processed, you will receive a Google Drive link to a zip folder containing all media files in your order.

How does Pay at Closing work?

Pay at Closing is effectively our “pay later” or “deferred payment” service. You can book your shoot now, receive your listing photos right away, and payment isn’t due until 14 days after the home closes. To keep things fair, we do set a few limits: if the home doesn’t close within 6 months, we’ll collect payment at that point – and new customers are limited to two active Pay at Closing orders at any given time.

If you’re a returning client or long-term agent, we’re happy to discuss options that work for your workflow.

I selected “Pay at Closing” – why does it say “trial” at checkout?

Our payment processor only gives us a few formatting options for deferred payments. To make “Pay at Closing” work, we’ve set it up as a single installment that begins after a 180-day trial period. This lets us enforce our six-month cut-off for deferred payments while still keeping things simple at checkout.

Why do you collect card information now if payment is not due until closing?

We collect card info for two reasons: identity verification and accountability. Providing a valid card in your name confirms the booking is tied to a real person, and shows good faith that you intend to honor the Pay at Closing terms. No charges are made upfront.

Question…?

We collect card info for two reasons: identity verification and accountability. Providing a valid card in your name confirms the booking is tied to a real person, and shows good faith that you intend to honor the Pay at Closing terms. No charges are made upfront.

Question…?

We collect card info for two reasons: identity verification and accountability. Providing a valid card in your name confirms the booking is tied to a real person, and shows good faith that you intend to honor the Pay at Closing terms. No charges are made upfront.

Question…?

We collect card info for two reasons: identity verification and accountability. Providing a valid card in your name confirms the booking is tied to a real person, and shows good faith that you intend to honor the Pay at Closing terms. No charges are made upfront.